Jaya bet Privacy Policy — Your Data is Safe With Us

1. Introduction

Jaya bet places the highest importance on the privacy of users in Bangladesh and we are always committed to protecting your personal information. This Privacy Policy describes what types of information we collect, how it is used, and what steps we take to protect your data. You are requested to read this policy carefully before using our platform. This policy applies to our website, mobile app, and all related services. We may update this policy at any time, and your continued use of the platform after any changes constitutes your acceptance of the updated policy. If you have any questions, please contact our support team.

2. Information We Collect

We collect two types of information from you — information you provide directly and information collected automatically. Directly collected information includes your name, date of birth, address, phone number, and email address provided at registration. We may also request a copy of your national ID card or passport for identity verification purposes. Financial information required for payment processing is also securely stored in our system. Automatically collected information includes your device's IP address, browser type, operating system, and a log of your activity on the site. This information is used to improve our service quality and ensure security.

• Name, Date of Birth & Contact Information
• Identity Verification Documents
• Financial Transaction Information
• Device & Browser Information
• Activity Log on Platform
• Cookie & Tracking Data

3. Purpose of Data Use

We use collected information only for specific and legitimate purposes. Your personal information is essential for account management, identity verification, and processing financial transactions. We use your information to ensure platform security and prevent fraudulent activity. It is also used to personalize your experience and keep you informed about relevant offers. Data is also used to analyze user behavior in order to improve our services and platform. Information may also be used as needed to fulfill legal obligations and meet regulatory requirements.

4. Sharing Information with Third Parties

Jaya bet never sells your personal information to third parties. However, limited information may be shared with trusted partners as necessary to operate our services. Required financial information is shared with authorized payment gateway providers to process payments. For identity verification purposes, relevant information may also be shared with verification service providers. We may be legally obligated to provide information in response to a court order or a lawful request from a law enforcement authority. In all such cases, we ensure that our partners also comply with our privacy standards.

5. Data Security Measures

We have implemented industry-standard technical and organizational measures to protect your data. All data is stored and transmitted in encrypted form, and SSL/TLS protocols are used to secure communication between your browser and our servers. Firewalls, access controls, and regular security audits are conducted to prevent unauthorized access to our systems. Only authorized personnel can access your data, and they are bound by strict confidentiality agreements. In the event of a data security incident, we will notify affected users within the prescribed timeframe. However, since complete security on the internet cannot be guaranteed, you are also advised to keep your account information secure.

6. Cookies & Tracking Technologies

Our platform uses cookies and similar tracking technologies to enhance your experience. Essential cookies are required for the basic operation of the platform and cannot be disabled. Functional cookies remember your preferences and settings so you don't have to set them up again each time you log in. Analytical cookies help us understand which parts of the platform are used most and improve our services. You can manage cookies through your browser settings, though disabling certain cookies may limit platform functionality. We use marketing cookies to present relevant content based on your interests.

7. Your Rights

You have several important rights regarding your personal information that we respect. You may request a copy of the data we hold about you at any time. You have the right to request corrections if your information is inaccurate or incomplete. In certain circumstances, you may also request that your data be deleted or that its processing be restricted. You also have the right to object to the processing of your data and, in specific cases, to withdraw your consent. To exercise these rights, please email our support team and we will process your request within the designated timeframe.

8. Data Retention Period

We retain your data only for as long as necessary, and once the purpose has been fulfilled or the legal obligation has expired, the data is securely deleted. Your data is stored in our systems for as long as your account remains active. Even after account closure, certain data may be retained for a specified period in accordance with financial regulatory requirements. Some data may be kept for a longer period for fraud prevention and legal dispute resolution purposes. After the designated period, data is permanently and securely deleted or anonymized. Contact us for more details about data retention.

9. Contact & Complaints

If you have any questions, concerns, or complaints regarding the Privacy Policy, please contact us directly. You can reach our data protection team by email at: [email protected] — we typically respond within 48 hours. If you suspect any misuse of your data or a privacy breach, please notify us immediately. We take every complaint seriously and strive to resolve issues promptly. For more general questions, visit our FAQ Visit the page where you can find answers to many common questions. Your privacy is our priority and jaya bet is always here for you.